Phone/PBX
With an increasingly litigious society the need for flexible and reliable call recording solutions is becoming ever more urgent. Not only to protect your hard won business but also to help train new staff and monitor existing members on your team.
Unlike the traditional hardware systems from Nortel, Mitel, Panasonic and Avaya The PBX platforms provided by Essential Systems are flexible to the extreme. With built in ISDN support and compatibility with a range of existing hardware the Essential Systems platform need not replace your existing system but can be a drop-in augmentation of your existing hardware.
Features
The features available on a PBX system is endless. We've had companies wanting to control their office lighting using their phones. For some of the more usual features we've compiled a quick list:
- Call recording
- VoIP
- Call Parking
- Call Queuing
- Caller ID
- Flexible conference call management
- Phone Directories
- Voicemail
- ENUM
- Macros
- Blacklists
- SMS Messaging
- Predictive Dialling
- Much, much more...
Virtual PBX
Essential Systems currently offer a range of hosted and virtual PBX services for companies. You get all the features listed above but with the added benefit of having the server hosted in a purpose-built datacentre in the West Midlands. With multiple tier 1 routes and LINX you can be sure your phone system will be online come rain or shine.
Call Recording
A particularly popular feature of our systems is call recoridng which has been used successfully for our clients to:
- Train staff members
- Train their customers
- Handle customer queries and complaints
- Manage legal responsibilities
If you're part of the financial industry then you'll realise the importance of having a solid call recording system in place and Essential Systems are well placed to provide a service matching your needs as we've over 5 years of applicable experience in the secured loans sector.